RAID Defence Systems
(Owned by Trisat Ltd)
Beacon Innovation Centre,
Gorleston, Norfolk, NR31 7RA
#1st UK Academic Accredited
Personal Security & Defence Provider
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T: +44 (0) 333 577 0899
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Mon - Fri: 09:00 - 17:00hrs

Conflict Resolution – Understanding Conflict Behaviour

InstructorT. Kent

The cost is £25.00

This is the second course in the conflict resolution suite. When conflict arises at work, the people involved often respond to the situation without thinking, driven by a powerful emotional response. For that reason, it’s much easier to resolve conflict situations when you understand people’s automatic responses to conflict. This course will teach you to identify conflict behaviour and manage that behaviour to achieve a safe resolution. By the end of this course you will have a better understanding of:

  • How people communicate in conflict situations
  • The way people’s behaviour changes as a situation develops
  • How to recognise aggressive behaviour
  • What emotional situations trigger aggression, and how to manage an aggressive response
  • How people typically respond to aggression
  • What responses can de-escalate a conflict situation
  • Some parts of the course overlap with the other two courses to emphasis the relevant points

    Course Features

    • Duration: 15 Mins
    • Skill Level: Basic
    • Language: English
    • Mobile Ready: Yes
    • Certification: TRISAT
    • Test or Exam: Yes
    • Delivered by the below:

    T. Kent

    About Instructor

    Tremaine Kent has managed various aspects of security from high risk environments through to complicated technical projects, some of which was gained from a military and corporate perspective.

    Tremaine has served with various specialist units within the military and has carried this experience through to Trisat.

    Tremaine is a member of the Security Institute and holds a BSc in Security Consultancy and a FdA in Protective Security Management, amongst other relevant qualifications.

    Tremaine also has experience within the education and skills sector assisting in writing the National Occupational Standards for Close Protection with Bucks New University. This accolade of experience and qualifications enables Tremaine to author and develop unique modern courses in personal security, conflict resolution & situational awareness e-learning courses.

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